JKUAT CITIZENS’ SERVICE DELIVERY CHARTER

SNO. SERVICES REQUIREMENTS TO OBTAIN SERVICES COST TIMELINE RESPONSIBLE OFFICER
1. Admission of Self Sponsored Students ·   Minimum course entry grades

·   Payment of application fee

Application Fee:

·   Diploma: KSh.1000/=

·   Others: KShs.1500/-

Within 2 months of application ·   Chairmen

·   Dean

·   Registrar (AA)

2. Registration of Students ·   New Students

a)  Valied JKUAT admission letter

b) Original certificates for verification

c)  Uploaded document to student portal

d) Payment of fees

·   Ongoing students

a)  Payment of fees

b) Passing exams in preceding year

 

 

 

 

As per fee structure

 

As per fee structure

 

 

Within 2 weeks of Semester start

 

 

 

Within 2 weeks of Semester start

 

 

 

 

Dean

School Administrator

3. Teaching ·   Lecturers

·   Engagement of Part time Lecturers

·   Engagement of External Examiners

·   Accreditation of programmes

·   Teaching Materials

·   Adequate Space

·   Students and Staff sensitization

·   Compliance with Quality Standards

 

·  As per part time policy

·  As per policy

·  As per Accreditation charges

·  Actual cost of requested material

·  Cost of requested space

·  Nil

 

Within 2 weeks of Semester start

 

Every 5 years

Within 2 weeks of Semester start

Immediately

 

 

Dean

DVC (AA)

Finance/DVC (A)

Chief Procurement Officer

DVC (Admin)

 

Director (DAQA)/Dean

 

 

4. Processing of Students Matters ·   Examinations and Transcripts:

a)     Approved Exams Mark Sheets

b)    Approved  results by Senate

c)     Transcripts material

·   Other students matters:

a)     Verdict by Disciplinary committee

b)    Approval of Senate on:

–    Discontinuation

–    Deregistration

–    Supplementary/Special Exams

–    Academic Leave

–    External Repeat

–    Revocation of admission

 

 

 

Actual cost of material

 

 

 

 

Nil

 

 

2 months from Senate approval

 

 

 

 

 

Within 2 weeks from Senate approval

 

Dean

School Administrator

 

 

 

 

 

Dean

Staff in Dean’s Office

5. Attraction and retention of student population ·   Advertisement of existing programs

·   Development of marketable programmes

·   Review of existing programmes

·   Acquisition of adequate resources

·   Engagement of appropriate teaching staff

 

Actual cost of  service

March of every year

 

Ongoing

Immediately

When required

Corporate Affairs Dept.

 

Dean

Dean/DVC (Admin)

Dean

6. Initiation of collaboration other Universities in the region, Industry, other research and development Institutions ·   Collaboration with UoN, TUK, TUM, KU, Makerere, UMU and Dar-es-Salaam Schools of Architecture

·   Participation in Shows and Conferences

·   Involvement in professional consultancy services

 

 

Actual facilitation cost

Fare accommodation per diem cost

 

 

Regularly

 

Dean

DVC (RPE)

7. Office Management ·   Inquiries

·   Incoming and outgoing correspondence

·   Resolutions by School Committees

·   Compliance with IMS policy

·   Communication from/to other sections

·   Performing staff

 

 

Nil

 

 

Continuous

 

Dean

Administrator

Secretary