The training which is organized by the Administration Division’s Planning Section, is aimed at ensuring the University staff and Management are well accustomed to the critical issues overarching efficient service delivery to the all the institution’s stakeholders.
Speaking during the opening remarks, the Management Representative (MR) and Deputy Vice Chancellor in charge of Administration, Prof. Benard Ikua, commended the staff for their “continued dedication and commitment to the University.”
He noted that the “training was a continuous learning process and appealed to them to actively participate during the training sessions and to keep on updating their skills and checking what they are doing and doing it well.
The MR encouraged the training participants to seize the opportunity and seek clarification on any issues that may arise and requires further information.
While addressing Deans, Directors, Chairpersons of Departments, Heads of Departments/Sections and teaching staff, Prof. Ikua said, the training targets all staff having started with the training of University Management Board members on Monday, February 22, 2022.
The participants were taken through the ISO 9001:2015 and ISO 14001: 2015 Integrated Management Systems, Information Management System (ISO/IEC 27001:2013), and Performance Evaluation.
Addressing the non-teaching staff on Thursday, February 24, Prof. Ikua stated that the training, is partly in response to “issues raised by the KEBS audit in December last year and the Management had identified weaknesses that the current training seeks to address.”
The training is therefore geared towards the improvement of service delivery and customer service, planning, leadership, understanding the needs and expectations of interested parties, and leveraging on risks and opportunities.
Those who made presentations during the training include; Eng. B.K Kariuki, Prof. Urbanus Mutwiwa, Prof. John Wesonga, Dr. Peter Kahenya and Ms. Amina Hassan.
Staff in different sections of the University are scheduled to undergo the training over the week, culminating with training for non-teaching staff in the Administration Division and across the JKUAT Campuses in Kitale, Nakuru, Nairobi, Kisii, Mombasa, Eldoret and Karen.
The standard is a welcome response to the unprecedented developments particularly in the information communication technology ecosystem which have the potential to impact an organization’s information assets, hence the need for interventions to guarantee the sanctity and security of the university’s information assets in diverse form(at)s.