IT Service Charter.

JKUAT CITIZENS’ SERVICE DELIVERY CHARTER

 

DEPARTMENTOF INFORMATION TECHNOLOGY

SNO. SERVICES REQUIREMENTS TO OBTAIN SERVICES COST TIMELINE RESPONSIBLE OFFICER
1. Teaching Lesson plan

Lesson notes

Teaching timetable

Free 3 hours All lecturers
2. Settings of exams and test Course outlines and syllabus

Course content

 

free Within set deadline Unit lecturer
3. Marking and release of marks and scripts scripts

 

Free Within set deadline Unit lecturer , exam officer and COD
4. Enquires Voluntary visit / calls

Reception

Free 3minutes Receptionist
5. Response to correspondence

 

Written request Free 3-5 working days Secretary / COD
6. Examination result inquires Missing marks request Free 5 working days Examination officer

 

7. Recommendation Letter/Introduction Letter Student’s I.D.

Student’s C.V

Free 1 day Secretary /COD

 

JKUAT is ISO 9001:2015 and ISO 14001:2015

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