We are committed to courtesy and excellence to service delivery
WI-2-1-16-1
JKUAT CITIZENS’ SERVICE DELIVERY CHARTER
DEPARTMENT OF INFORMATION TECHNOLOGY
We are committed to courtesy and excellence to service delivery
| SNO
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SERVICES | REQUIREMENTS TO OBTAIN SERVICES | COST | TIMELINE | RESPONSIBLE OFFICER |
| 1. | Teaching | Lesson plan Lesson notes Teaching timetable | Free | 3 hours | All lecturers |
| 2. | Settings of exams and test | Course outlines and syllabus Course content | free | Within set deadline | Unit lecturer |
| 3. | Marking and release of marks and scripts | scripts | Free | Within set deadline | Unit lecturer , exam officer and COD |
| 4. | Enquires | Voluntary visit / calls Reception | Free | 3 minutes | Receptionist |
| 5. | Response to correspondence | Written request | Free | 3-5 working days | Secretary / COD |
| 6. | Examination result inquires | Missing marks request | Free | 5 working days | Examination officer |
| 7. | Recommendation Letter/Introduction Letter | Student’s I.D. Student’s C.V | Free | 1 day | Secretary /COD |
JKUAT is ISO 9001:2015 and ISO 14001:2015
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