Service Charter

No.

Services/Goods/Action

Requirements to obtain Services/Goods

User charges

Timeline

1. Receiving telephone calls and visitors and acknowledgement of written inquiries None Free Immediate OR within deadline
2. Development and review of programs

(i)                 Development of new programs

(ii)               Review of programs

(iii)             Accreditation of programs

 

None

None

None

 

Free

Free

Free

 

As need arises

After every cycle

As and when programs are developed / reviewed

3. Teaching services

(i) Executing teaching

(ii) Provision of teaching resources

(iii) Students attachment

 

Registration for units

Registration for units

Attachment station

 

Tuition fee

Tuition fee

Tuition fee

 

1st to 14th week of semester

University calendar

University calendar

4. Marketing and publicity of JKUAT academic programs

(i)                 Publicity

(ii)               Marketing of programs

 

Formal request

Formal request

 

Dependent

Dependent

 

Continuous

Continuous

5. Administration and processing of examinations Examination card, 2/3 class attendance Tuition fee University calendar
6. Guidance and counseling None Free Continuous
7. Training and extension Formal request Dependant Tailored program
8. Consultancy Formal request Dependant Consultancy determined
9. Sales of goods and services None Dependant Continuous