Over 100 JKUAT stakeholders were at the University, Friday April 4, 2014 for a session organized by the University to gather their views that will be integrated in the review of the current University Service Charter, expected to be published by June 2014. Through the forum, the University was able to engage its partners, candidly explaining its various core services, what one required to access the services and the timelines attached to each service. But it was the input from invited stakeholders that came in handy since it will be used to enrich the service delivery Charter.
‘Today’s ceremony underlines JKUAT commitment to consult with its partners’ said Prof. Mabel Imbuga, the Vice Chancellor in her welcoming remarks read by Prof. Victoria Ngumi, Acting Deputy Vice Chancellor, Administration, Planning and Administration. Prof. Imbuga continued, ‘we extended an invitation to you because of the special customer relations that you have with us. As stakeholders, your input will be critical in the review of our Service Charter’
Prof. Ngumi on her part reported the process of reviewing the current University service charter had been highly inclusive and had brought on board various internal and external stakeholders.
During the session the three Registrars, Mr. Anthony Kiswii, Mr. Kamau Chege and Dr. Jane Ngethe representing the Academic Affairs (AA), Research, Production and Extension (RPE) and Administration, Planning and Development (APD) respectively presented their respective draft services. The AA presentations revolved around student’s admissions, teaching, examinations administration and student welfare while those of RPE dwelt on research, collaboration and innovation services. Presentations from APD largely centered on Human Resource Management functions.
Participants were mainly drawn from research institutions, Government Ministries, Non Governmental Organizations, Industry; Community based organizations, financial institutions, and student fraternity among others.