Service Charter

JKUAT is committed to high quality service to its customers. Here are the service standards that you should expect when being served.
English Version

DOWNLOAD (English pdf)

Swahili Version

Pata hati ya huduma hapa

 Commitment to Courtesy and Excellence in Service Delivery

Any service that does not conform to the above standards or if any officer does not live up to commitment to courtesy and excellence in service delivery should be reported to:

  •  Vice Chancellor, JKUAT on Hotline Number 0722295988
  •  Chief Executive Officer, Public Complaints Standing Committee on Hotline Number 0710936000