For JKUAT, the path to ISO 9001:2008 certification has at times, seemed to be a long and bumpy road but nevertheless when Council initiated the project, management and staff embarked on the journey to achieve a quality management system, knowing that there would be twists and turns and even few detours along the way. However from the time JKUAT set out to walk the road to ISO certification in February 2007, the contributions of a devoted staff and students have at long last born fruit that have seen the earning of ISO Certification.
To implement the ambitious scheme, the first initiative commissioned by University Management was a rigorous training program for top and middle level university managers on Quality Management System. This was geared towards building the required capacity to handle the ISO 9001:2008 certification process. The training was thereafter conducted at the level of operations staff.
Sensitization awareness exercises were carried out in all departments and sections of the University. At particular intervals, the Vice Chancellor held a number of University wide sensitization meetings which involved participation by all members of JKUAT community. These awareness meetings led to in depth understanding of the University Service Charter, Procedures and Quality Manuals.
The period between January and June 2009 was one of intense ISO 9001:2008 activities involving both internal and external audits intended to ensure that the departments complied with the QMS requirements. Heads of departments invested a lot of their time in the certification process by ensuring that any non compliances raised by the internal auditors were satisfactorily.
The D-day was slowly approaching and the period; Thursday June 4 to Thursday June 18 2009 remains important in JKUAT road to ISO for this is the time when Kenya Bureau of Standards conducted stage one audit to confirm if the University was ready for certification audit. At the end of the audit the assessors found that the JKUAT Quality Management System met the audit standards.
The period between Tuesday July 1 and Friday 10 July 2009, Kenya Bureau of Standards conducted intensive audit a process that thereafter on Friday July 24 2009 cleared JKUAT off non conformities raising the university’s ISO certification expectations’ to new levels. JKUAT was issued with the certificate last Friday August 28 2009, making the institution ISO 9001:2008 Certified!
JKUAT Stakeholders are now assured of receiving internationally acceptable service standards which is the commitment of JKUAT community under the Quality Management System.