JKUAT Enhances Efficiency, Introduces Call Centre

Prof.  Ndungu (second from left) interacts with staff at the JKUAT Call Centre during his recent visit to the University.

Stakeholders making any form of enquiries at the Jomo Kenyatta University of Agriculture and Technology (JKUAT) will from now on find it easier to get information from the institution following the introduction of a Call Centre.

The JKUAT Call Centre provides, among other services, relevant information from the various departments, which is availed to persons making enquiries regarding admissions or any other university products, services or programmes. The official contact number to be used by anyone seeking information is 0709715815.

During his recent familiarization visit to the JKUAT Industrial Assembly Plant and the Call Centre, the University Chancellor, Prof. Joseph Ndung’u commended the University for the move stating it was a good channel through which public concerns could be handled efficiently.

“This is an excellent idea that would by all means give instant feedback to the different stakeholders, key among them, students seeking admission and other relevant information from the University,” said Prof. Ndung’u who tried calling the contact number 0709715815 to ascertain its viability.

Work in progress at the JKUAT Assembly Plant

The Vice Chancellor, Prof. Victoria Wambui Ngumi who accompanied the Chancellor during the visit said, the University had to look for proper channels of handling her stakeholders’ concerns which was why the Call Centre was found to be the most effective and efficient.

The establishment of the Call Centre is in line with the University’s 5-year Strategic Plan 2018-2022 which recognizes effective and efficient customer care as critical to the extent that it would have a huge impact on the University.

The Call Centre manned by vibrant trained, informed and knowledgeable personnel operates daily during working days from 7 am to 7 pm.

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