Information for the New Students

This information applies to Newly (Registered)Admitted and Continuing Students.

For Those Not Yet Registered: For Admission Letters Matters/Application Queries Go to Jkuat Website under Contacts get Registrars (AA) or Customer Care office numbers, call and ask to inquire from them OR visit their offices at Administration Block A in Main Campus.

All Newly Admitted Students must first register with their Respective Departments during the Admission Week before starting or resuming classes.

All Students must update their Bio-data before Graduating. Access is through this admission system (Online Application and Admission Letters). Queries concerning Admission should be forwarded to ONLY support@jkuat.ac.ke and not any other email address. Also you can call the University through its Contacts and ask for Customer Care or Admission Registrar’s Office and be assisted.

Student Email Addresses:

Students should read ALL the information given below before inquiring from or coming to the Students Admin Office. Once you have registered with your concerned department,you need to know your student email address which you will be using throughout your studies.Make sure you type your registration number exactly as printed on your admission letter.

KINDLY NOTE: It is a MUST to always use your student email to make any queries concerning university services for verification purposes not personal email unless you are requesting for Student Email Password Reset/ Student email creation as indicated in problem No3.

It is your Responsibility to Activate your student email as indicated in Step 1 and remember the student email address and the password that you change to.

Students in the Other Campuses apart from Main Campus, kindly Click here to get information meant for you. We do not deal with matters concerning students in Karen Campus and Nairobi CBD Campus. Kindly consult your respective Campus Administrators for that.

Steps to Follow:

Step 1. To know your student email and how to access it, Kindly click on Activate Your Student Email link and follow exactly as per given Login instructions.OR On the University Website under Highlights you will see the link. NOTE: Whenever you forget your correct email address always go back to this first step.

Step 2. Once you get your student email, you need to login to the Student Portal for some of the services indicated on its login page.

Step 3: For the Postgraduate Students use e-resources credentials Exactly as indicated on its Login page.

For any portal issues, you should always forward your query to portal email address(not the Admin one) indicated on its login page using your student email address only for Verification Purposes.

PROBLEMS (Errors Displayed):

In case you experience a problem as stated below, respond exactly as indicated on each issue.

3. If you get error message “No Emails Details Found” at step 1;

Fill up your full official names and correct registration number EXACTLY as printed on your admission letter provided on that Webpage.

4. If you get wrong email address/password OR email not recognized when accessing your student email;

Give your student email address and correct registration number to admin@students.jkuat.ac.ke to have password reset or email created.

5. PORTAL: If you have the student email but get error message “wrong username or password” or “Error 500” Use your student email  indicating your registration number and the error message displayed to portal@jkuat.ac.ke

6. Library Self Registration, you need to have your student email first then send request to their(library’s) email for the steps on how to go about it. Get their contacts from Library website. Better still you can visit the Library to be assisted by the Librarians.

Change of Course:

If you have changed your course, use registration number of the first course to access your details (if you haven’t) as the student email address does not change. Go to Systems Administrators Block A First Floor to have your course Registration Number changed.

On the Portal, just change your password to the new Registration Number. Check on your profile Top Right of the Page.

Elearning (Online Common Units)

For the Main Campus Students, Go to Elearning Office at COHRED building near Assembly Hall. For those who have changed Course you should go to that Office to have your Course name and Registration Number changed accordingly.

Hostel Accommodation:    

On-Campus Hostel Booking deadline elapsed. Those who did not manage to get a hostel room, you will need to make own arrangements of getting accommodation from other Private Hostels near the University Campus. Check hostel.jkuat.ac.ke for the List and their Contacts.