DAQA held a training on 1st of November, 2018 at SAJOREC. The training was conducted by the Director, Prof. Eric Okong’o. DAQA staff members were taken through several aspects of Quality and Quality Assurance. These included: defining what quality meant to the University, Identifying the stakeholders that the Directorate and University serves, monitoring and evaluation in quality assurance, Steps of quality assurance, Academic Programmes, Learning Outcomes and Domains of learning
Quality refers to the standards that must be met to achieve specified purposes to the satisfaction of customers. Therefore, quality should result in provision of solutions to stakeholders’ problems. Quality assurance are measures put in place to ensure that Standards were set have been met to the satisfaction of the stakeholder. Examples of stakeholders are Students, parents, Industries and Financial institutions.
Quality Control is an important aspect of quality assurance. In academics it involves setting standards examination setting and moderation. The aspect of tests and measurements is also very important for monitoring and evaluation.
Quality Audits on the other hand, checks whether the standards have been implemented. The Directorate will be carrying out departmental academic quality audits using the quality assurance handbook as the basis.
In conclusion, staff members were informed that there the following terms are related to quality:
- Quality assurance
- Quality management
- Total quality management
- Quality control
- Quality audits
- Quality assessment
- Continuous quality management