JKUAT CITIZENS’ SERVICE DELIVERY CHARTER
DEPARTMENTOF INFORMATION TECHNOLOGY
| SNO. | SERVICES | REQUIREMENTS TO OBTAIN SERVICES | COST | TIMELINE | RESPONSIBLE OFFICER |
| 1. | Teaching | Lesson plan
Lesson notes Teaching timetable |
Free | 3 hours | All lecturers |
| 2. | Settings of exams and test | Course outlines and syllabus
Course content
|
free | Within set deadline | Unit lecturer |
| 3. | Marking and release of marks and scripts | scripts
|
Free | Within set deadline | Unit lecturer , exam officer and COD |
| 4. | Enquires | Voluntary visit / calls
Reception |
Free | 3minutes | Receptionist |
| 5. | Response to correspondence
|
Written request | Free | 3-5 working days | Secretary / COD |
| 6. | Examination result inquires | Missing marks request | Free | 5 working days | Examination officer
|
| 7. | Recommendation Letter/Introduction Letter | Student’s I.D.
Student’s C.V |
Free | 1 day | Secretary /COD |
JKUAT is ISO 9001:2015 and ISO 14001:2015
Setting Trends in Higher Education, Research Innovation and Entrepreneurship